Privacy Policy

Information We Collect

When you use our junk removal services, book an appointment, or contact us, we may collect the following information:

Personal Information

• Contact details: Name, phone number, and email address
• Physical address: Service/pickup address including street address, city, state, and ZIP code
• Booking information: Preferred appointment dates, times, and service requests

Service-Related Information

• Photos and descriptions: Images of items for estimation purposes (when you send us photos)
• Service notes: Details about items to be removed, special instructions, and access information
• Communication records: Messages, emails, texts, and call logs related to your service

Technical Information

• Device data: Browser type, IP address, and device identifiers
• Usage data: Pages visited, time on site, and interaction with our booking system
• Location data: General geographic location based on IP address (used for service area verification)

Payment Information

• Payment details are processed securely through third-party payment processors
• We do not store full credit card numbers on our servers

How We Use Your Information

We use the information we collect to:

• Provide services: Schedule appointments, navigate to your location, and complete junk removal
• Communicate: Send booking confirmations, appointment reminders, and service updates via email or text
• Estimate pricing: Analyze photos and descriptions to provide accurate quotes
• Improve our services: Understand service patterns and optimize our operations
• Process payments: Complete transactions and maintain billing records
• Promotional materials: Send offers and updates (only with your consent, and you can opt out anytime)
• Legal compliance: Meet regulatory requirements and respond to legal requests

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third-party services that help us operate (email delivery, payment processing, analytics)
• Navigation services: Your address may be used with mapping services to route our team to your location
• Donation partners: When donating items to charities on your behalf (no personal data shared beyond the donation itself)
• Legal authorities: When required by law, court order, or to protect our legal rights
• Business partners: Only with your explicit consent

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your booking history
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain booking records for up to 7 years for tax and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit (HTTPS) and at rest
• Secure cloud-based storage with access controls
• Regular security reviews of our systems
• Limited employee access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications

Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences at any time using the "Cookie Settings" link in our footer.

Essential Cookies (Always Active)

• Session management and basic site functionality
• Remembering your cookie preferences
• Security and fraud prevention

Analytics Cookies (Optional)

• Google Analytics - helps us understand how visitors interact with our site
• Collects anonymized data about pages visited, time on site, and user behavior
• You can opt out anytime via "Cookie Settings" in the footer

Marketing Cookies (Optional)

• Currently not in use
• May be used in the future for advertising and measuring campaign effectiveness
• Will require your explicit consent before activation

Contact Us

If you have questions about this privacy policy or your personal data, please contact us at:

• Phone: (360) 610-9233
• Email: junkygurus@gmail.com
• Location: Mount Vernon, WA